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Right to Cancel

Right to Cancel (Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013)

You have the right to cancel this contract at any time up to 14 days after the day you (or a person nominated by you) receives the goods.

To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement. You may inform us by contacting us at: website@montane.co.uk. You may also use the Model Cancellation form, but it is not obligatory.

If you cancel your contract, we will refund you the price you paid for the products, including delivery costs.

We may reduce your refund of the price (excluding delivery costs) to reflect any loss in value of the goods resulting from the unnecessary handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will issue the refund without undue delay and not later than:

  • (a) 14 days after the day we receive back from you any goods supplied; or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will refund you using the same payment method you used to pay for the original transaction unless you have expressly agreed otherwise.

You must send back the goods using the returns labels enclosed for Royal Mail or Collect+ within 14 days of telling us you wish to cancel the contract. We will bear the costs of returning the goods using this service.

Cancellation Policy for Electronic Gift Vouchers

If you change your mind, you have the right to cancel your purchase of an electronic gift voucher at any time up to 14 days after the day we email you to confirm we accept your order. Your right to cancel will not apply where you redeem your electronic gift voucher to purchase goods, even if the cancellation period is still running.

To exercise the right to cancel your purchase of an electronic gift voucher, please follow the process set out above.

If you cancel this contract, we will refund you the amount you paid for the electronic gift voucher.

We will issue the refund without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your purchase of an electronic gift voucher. We will refund you using the same payment method you used to pay for the electronic gift voucher.

If you redeem the electronic gift voucher in part during the 14 day cancellation period, you shall pay us an amount which is in proportion to what has been redeemed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

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